FAQ for Sprinkler Repair Program

Getting started

Q. Who is eligible for the Sprinkler Repair Program?

A. IRWD customers in good financial standing (no delinquencies on IRWD bills in the last 12 months) are eligible to apply. Applicant must currently have an existing, functional in-ground irrigation system installed at the property.

Q. Is this program only for residential customers?

A. No, the Sprinkler Repair Program is also available to commercial customers.

Q. How do I start the process?

A. The first step is to complete the sign-up form and agree to the terms and conditions.

Q. Are there any fees?

A. Yes, there is an initial evaluation fee of $137.50, which is half the landscape evaluation fee. IRWD will continue to pick up half the cost once you move into Tier 1 or Tier 2, plus any additional components. View the pricing sheet.

Q. When will I get scheduled for my repairs?

A. After IRWD staff have verified your eligibility, your information will be sent to Conserv Inc, the program contractor. Conserv will email you an invoice for the required one-hour evaluation. After customers pay the invoice ($137.50), they will be scheduled for the evaluation.

Q. Do I have to go through with the program after the evaluation?

A. No. While IRWD hopes you take advantage of the great and affordable program – which is offered to you at up to half the cost – customers are not required to participate after the evaluation.

Q. What does the program cover?

A. Please refer to the Tier 1 and Tier 2 program pricing sheet.

Q. How long is the evaluation phase?

A. It depends on the size of your property. The evaluation phase on average is 45 minutes.

Q. What if a piece of my irrigation is working fine, but I want it upgraded?

A. Unfortunately, the Sprinkler Repair Program is only for repairs to the existing sprinkler system. The program does not cover upgrades to sprinklers that are working correctly.

 

Repairs

Q. What if I need a few more repairs outside of the Tier 1 and Tier 2 levels?

A. Customers have the option of selecting additional repairs from the “Additional Components” list at the bottom of the program pricing sheet.

Q. Will the contractor adjust my sprinkler timer programming?

A. Yes, the irrigation tech will adjust your current timer if you like. The tech will review your watering during the evaluation phase and make recommendations for adjustments based upon the current programming.

Q. Will the contractor be able to replace my old sprinkler timer with a smart timer?

A. Yes, you have the option to upgrade your current timer to a weather-based irrigation controller at the time of your sprinkler repairs. The upgrade is not offered at the 50% share of cost like the Sprinkler Repair Program but does come with a rebate (see IRWD.com/rebates for details).

Q. What if I don’t want my sprinkler issues repaired on the same day? Can they come back to make repairs at another date and time?

A. No, all repairs are done the day of service to correspond with the site evaluation.

Q. If I need new drip lines installed, will that be part of this program?

A. No, drip line replacement is not included.

Q. I have old metal pipes and valves, is this covered?

A. No, all repairs are completed in plastic or PVC parts only.

Q. Are sprinkler valves included in the Sprinkler Repair Program?

A. Yes, valves are included in both Tier 1 and Tier 2.

 

Completing the program

Q. What if I am not happy with the repairs?

A. If you have any questions about repairs completed as part of the Sprinkler Repair Program, please contact Water Efficiency at 949-453-5581.

Q. How do I pay my invoice?

A. You can pay by credit card or check through a secure link sent to you with your invoice.

Q. What do I do if I have more questions about this program?

A. Email the IRWD Water Efficiency team at WaterEfficiency@IRWD.com.